Zolix provides affordable social media management services as described on our website (https://zolix.co/). By signing up for our services, you agree to have read and understood our terms & conditions.
At Zolix, we aim to provide high-quality content and services as efficiently as possible. Every client is assigned an Account Manager who will serve as the main point of contact.
To ensure the best results, we rely on timely, honest, and detailed feedback from our clients. Once content or deliverables have been approved, they are considered final and cannot be revised further.
Because we work with third-party social media platforms, some issues may occur that are outside our control, such as:
Account connection errors
Platform disconnections
Password changes
Platform outages or restrictions
While we’ll always do our best to assist and troubleshoot, issues that originate from the social media platforms themselves should be addressed through their respective support teams.
Content can only be scheduled and published once at least one social media account has been successfully connected to our scheduling platform.
If account connection issues prevent automated posting, this does not qualify for a refund because the content creation service has still been completed.
If technical issues cannot be resolved, you may download the content and post it manually. Scheduling and posting are complimentary value-added services, and no partial refunds will be provided for issues related to them.
To keep our services affordable and efficient, support is available exclusively through:
Client Dashboard
Live Chat
Phone support is not provided.
Our work begins once you sign up and complete the onboarding questionnaire.
If the questionnaire is not completed, refunds will not be issued. Instead, any payments made will remain as account credits that never expire and can be used later.
Client-related delays do not affect billing dates. Future content batches will be created according to the regular billing schedule.
Once content has been delivered, we ask that you review and provide feedback promptly.
If approval or feedback is delayed and certain content becomes outdated, we are not obligated to replace those posts.
If we have not received feedback before your next billing cycle, we will continue creating the next month’s content to ensure service delivery remains on schedule.
Revision requests for a content batch expire 30 days after delivery.
We value respectful and professional communication.
Any client who engages in abusive, offensive, threatening, or disrespectful behavior toward our team may have their account terminated immediately without warning.
No refunds will be issued in these circumstances.
To help us deliver the best results:
Notify us immediately if you change account passwords.
Regularly monitor your social media accounts.
Provide clear instructions and constructive feedback.
Communicate openly with our team.
If you’re unhappy with the content, please let us know. We are happy to make revisions based on detailed feedback. Successful results come from collaboration and ongoing communication.
We store completed deliverables for up to three (3) months.
After that period, it becomes the client’s responsibility to maintain copies of all content and files. We recommend downloading all deliverables within this timeframe, as we cannot guarantee availability beyond three months.
By subscribing to Zolix, you acknowledge and agree to our refund policy.
Due to the customized nature of our digital services and the manual work involved, all payments are non-refundable.
Zolix is a subscription-based creative service, not a full-service marketing agency. You are paying for content creation and creative work based on your requirements, feedback, and revision requests.
While we strive to create content you’ll love, we do not guarantee:
Personal satisfaction
Business growth
Engagement increases
Leads or sales
Marketing results
We are committed to implementing reasonable revisions based on your feedback.
Read the full refund policy here: https://zolix.co/refund-policy/
Posting and scheduling are complimentary services. No refunds are provided for technical issues related to account connections or scheduling platforms.
Content creation is only one factor in achieving business results. Many external factors are beyond our control, so performance outcomes cannot be guaranteed.
Zolix will provide services according to our standard operating procedures and reserves the right to accept or reject clients at our discretion.
Our services, pricing, features, and policies may be updated periodically as our business evolves.
All fees must be paid in advance.
A valid payment method must remain on file, and you authorize Zolix to charge recurring subscription fees as agreed.
Monthly subscriptions continue until canceled.
Failure to pay outstanding invoices may result in service suspension.
All payments remain non-refundable.
Except in cases where Zolix materially fails to provide the agreed service, refunds are not available.
At our discretion, we may offer:
Service credits
Additional service days
Billing adjustments
for errors caused by Zolix.
Subscriptions may be canceled at any time through the Client Portal.
Cancellation stops future billing but does not qualify for prorated refunds.
If content remains unreviewed for one month, it will automatically be considered approved.
Each monthly content batch includes one round of revisions.
Clients are responsible for periodically reviewing their social media accounts and ensuring content meets expectations.
Zolix is not responsible for missed posts or requests to edit content that was published more than seven days ago.
Unless requested otherwise in writing, you grant Zolix permission to display your company logo, business name, and social media accounts as part of our portfolio and marketing materials.
Resellers are responsible for collecting payment from their own clients.
Zolix is not responsible for non-payment issues between resellers and their customers.
By subscribing, you agree to these Terms & Conditions.
Zolix reserves the right to enforce these terms where necessary.
All sales are final.
If Zolix fails to deliver at least one post within a month, compensation may be provided in the form of service credit equal to the value of that post.
No guarantees are made regarding:
Content performance
Social media growth
Business results
Client satisfaction
Zolix provides services “as is” and disclaims all warranties, including but not limited to:
Merchantability
Fitness for a particular purpose
Non-infringement
Industry-specific outcomes
Clients agree to protect and hold Zolix harmless from claims, damages, losses, costs, or expenses resulting from:
Breaches of these Terms
Intellectual property disputes
Materials provided by the client
Clients remain responsible for any assets, content, or materials supplied to Zolix.
Zolix is not responsible for issues arising from third-party platforms, including:
Account suspensions
Account bans
Loss of access
Platform errors
Content removal
Clients remain responsible for ensuring they have appropriate rights to any materials submitted for use.
Zolix is not liable for copyright claims arising from client-provided content.
Zolix will not be liable for indirect, incidental, special, or consequential damages.
In all cases, Zolix maximum liability is limited to the amount paid by the client for the previous one month of services.
These Terms & Conditions represent the complete agreement between Zolix and the client.
Any modifications must be made in writing.
If any provision is found to be unenforceable, the remaining provisions will continue to remain valid.
During our partnership, you may share confidential information relating to your business, operations, clients, or proprietary data.
Zolix agrees to:
Use this information solely for service delivery purposes.
Protect confidential information using reasonable security measures.
Share information only with authorized employees or contractors who require access to perform their duties.
This confidentiality obligation remains in effect throughout our working relationship and for two (2) years after services end.
Unauthorized disclosure may result in legal action and claims for damages.
Charges are considered valid unless disputed within fourteen (14) days.
If a chargeback or payment dispute is initiated:
Work on the account may be paused immediately.
Credits, refunds, and service adjustments may be suspended.
We encourage clients to contact us first so we can resolve concerns directly.
If a chargeback is decided in your favor despite these agreed terms, Zolix reserves the right to issue an invoice for the disputed amount and any associated fees.
Failure to settle outstanding balances may result in collection efforts or legal action.
If you have any questions about these Terms & Conditions, please contact our support team. We’re always happy to help clarify any part of our services.
